| Who actually makes it |
Our own upholsterers, in our own Midlands workshop |
A factory the retailer buys from, usually unnamed |
A contract factory overseas |
| When it is made |
After you order, to your specification |
Months ago, to a forecast |
Months ago, in volume |
| Fabric choice |
11 collections, 84 colourways, swatches free |
Whatever is in stock, typically 3 to 6 colours |
One or two colours |
| Sizes |
Single to Emperor, including European King |
Usually Double, King, Super King |
Double and King |
| Storage and adjustable bases |
Manual ottoman, electric ottoman or profiling platform on the same frame |
Sold as separate products, if at all |
Rarely offered |
| Frame |
FSC beech and plywood, corner blocked, hand upholstered |
Varies. Often not stated |
Softwood, particle board, cam lock fixings |
| Warranty on the frame |
15 years |
1 to 5 years typically |
1 year typically |
| Spare part in year eight |
We still have your specification and can make the part |
Line discontinued, no part |
No part |
| How fast you get it |
Calculating delivery week
|
Next day to two weeks |
Next day |
| Changing your mind |
Thirty nights, on a bed built specifically for you. No reason needed.
Free collection if you exchange, £95 if you want a refund
|
14 to 100 nights, on a bed nobody made for you |
Usually 30 days, and only if you kept the box |
| Getting it into the bedroom |
Arrives as components. Two man team carries, assembles and takes the packaging away for £95
|
Kerbside, or paid installation |
Kerbside. You build it |